Samarth BhartiyaHow can we help you today?
Find answers, raise a support ticket, or talk to an agent — all support services for citizens in one place.
What do you need help with?
Choose a category to see step-by-step guides and answers to common questions.
Account & Login
Password reset, profile updates, e-KYC verification
32 articlesApplications
Submitting forms, tracking status, required documents
48 articlesPayments & Refunds
Fee payment issues, refund timelines, receipts
21 articlesCertificates
Download, correction requests, verification
27 articlesStill need help?
Reach our support team directly through any of these channels.
Toll-free Helpline
1800-11-2345 · Mon–Sat, 8 AM – 8 PM
Live Chat
Chat with a support agent in real time
Email Support
support@samarthbhartiya.gov.in · Reply within 24 hrs
Visit a Service Centre
Find your nearest Citizen Service Centre
Service Status
Frequently asked questions
The most common questions from citizens using this portal.
Go to Track Application in the top menu and enter your application reference number and registered mobile number. Status updates are shown in real time along with expected timelines.
On the login page, select Forgot Password and enter your registered mobile number or email. You'll receive a one-time code to set a new password.
Refunds for failed or duplicate payments are usually processed within 7–10 working days and credited to the original payment method.
Minor corrections can be made within 48 hours of submission from the My Applications section. After that, you'll need to raise a correction request.
Once approved, certificates are available under Downloads on your dashboard, and are also sent to your registered email address.